Troubleshooting

Example of Tutorials. ⮝

I have developed a unique set of skills to help and support users with their problems, bringing up solutions and teaching users how to use the technology they have. Troubleshooting should come with teaching and the transfer of knowledge. Along those lines, I am extremely good at building tutorials, white papers, video modeling strategies, scripting, and remote tools for support. I created online services when I developed tools for training and support. As a consultant, I deliver IT solutions using a methodology developed by my design.

An organization uses Google My Business, and external users post inappropriate pictures on their listings. I contacted Google, who notified me they could only delete flag photographs on their system. I created a script to flag them daily, communicated with staff the procedure, wrote a tutorial, and did a job routine to keep them flagged until Google deleted them. ⮝

All organizations use systems, unexpected behaviors can often happen, and IT departments with providers must implement solutions.

I usually reach out to support and open tickets to keep them informed of the situations and build solutions to fix them temporarily. Suppose the provider needs to provide a quick solution but is working on it.

I have experience in hardware and software development that allows me to implement my solutions with scripts and other techniques.

Then I communicate with staff, create procedures, apply strategies to solve them, and always finalize creating long-term solutions for all the instances with problems.

We use project management tools, build logs and generate knowledge base documents to keep information fluid and people involved communicated.