IT Support

First Class Email Management and Support. ⮝

Google Admin Console for Gmail. ⮝

I have experience with different email systems, from deployment to support end-users. I have implemented First Class, Exchange, Endora, and Google Gmail Education. I was involved in setting up a group of collaborative tools, messaging, IP solutions, and several scripting procedures to enhance products and techniques for different organizations.

Create repositories and remote access so providers can access internal systems. ⮝

I designed, deployed, and created environments and repositories, so external providers and outsourcing resources could access internal systems securely and with the proper tools to be as fast and independent as possible to respond to emergencies or maintenance tasks. I deployed Teamviewer access and VPN technologies for this task. We also create a repository for providers to see the documentation related to their services. We built an internal website with all the documentation associated with the providers' functions that only providers can access through google sites. This strategy allows them to review and have the information they need to provide support.

Example of Software used to create ISO files, Images, and Bootable USB drives or CDs. ⮝

Clonezilla deployment for network image procedures. ⮝

DPPC requires distributing computers to Investigators and other staff members that need to be remote. Since deployment needs to be quick and accurately done, we use Clonezilla to create base machines and scripting to finish the image so we can clone them and setup loaners for fast deployment. ⮝

Restoring devices on the fly is essential in any organization that uses technology. I have deployed different solutions, such as creating images with Clonezilla, Ghost Suite, and Macrium. I have a wealth of experience in creating repositories on the network to boot computers and devices to restore OS. I have also deployed NAS devices to save information for backup or restoration. I have experience deploying Unitrend for the virtualization environment and GoodSync file synchronization.

PDQ Deploy and Inventory systems. ⮝

This GoBox device for massive deployment of Chromebooks helped during the pandemic by deploying computers to students and sending them through UPS to their homes. ⮝

Implementation of scripting for massive deployment. ⮝

I have deployed and administered PDQ Inventories and PDQ Deployment systems. These tools managed all the PC labs and the portable equipment on the premises. I developed scripts to execute group policies and other cmd-oriented commands to help administer the equipment. These systems also help with online testing with the MCAS and WIDA. I implemented and scripted devices like the GoBox to deploy a high volume of Chromebooks.

Deployment of IBM360 MDM solution for all the OS and iOS iPhones and iPads for DPPC. Deployment with 133 devices and 93 users. ⮝

Example of Dell Kace solutions as a Mobile Device Management. ⮝

Example of Management Tools with Meraki. ⮝

FileWave server in premises as an MDM solution for PC, iOS, and OS. ⮝

I deployed, managed, and maintained different Mobile Device Management systems, including Dell Kace, Filewave, IBM360, and Meraki MDM.

We use servers on-premises or on the cloud to install these solutions.

For all of them, I designed the strategies of the patch system, updated software, pushed new applications, managed clusters, and created support tools for other IT members.

I also started scripting to facilitate imports and exports and automatization of report strategies.

These solutions managed PC, iOS, and OS systems, both desktop and mobile devices.

Example of Remote Desktop Tools like TeamViewer. ⮝

Illustration of Remote Desktop Tools with Meraki. ⮝

Example of Goto Assist to remote access equipment. ⮝

I set up and managed Remote Desktop Tools to allow other technicians and administrators to control equipment remotely and on-site. I set up different cloud systems for these deployments. Some examples of them are TeamViewer, GoTo Assist, and Meraki MDM. The IT plan proposed for the school district was that our systems would be cloud base for the next three years. Thanks to this plan, when the Coronavirus Pandemic hit, we were already on the path to being remote almost 70 percent of the services, which allowed my district to jump fully remote in a couple of months, offering online classes and an online environment faster.

Among several applications SpiceWorks have been fully implemented. ⮝

Ticket system built with Google. ⮝

Scripts to add tickets from emails. ⮝

I have implemented Ticket Systems like Spiceworks to manage several helpdesks. Using the systems, I have made reports and analyzed data to assess performance. I have also implemented strategies to support the ticket system with chats and VOIP solutions. I have experience developing ticket systems using Google spreadsheets, comments, hangouts, and forms. I have also created scripts that allow to automatically submit tickets when users do not follow the protocol.

Designed various types of workbenches for IT repairs and support. ⮝

I designed, deployed, and created different types of workbenches to facilitate repairs.