Communication systems

Allworx Systems. ⮝

I perform maintenance and manage the Allowrx system using IP Phones in a WAN connecting several schools. I developed the strategy for the deployment and supervised the implementation while creating tutorials for training and the repository for all the documentation. I also developed a system where the administration keeps the management documentation available for all the schools.

Avaya Systems. ⮝

I manage all the phone systems for the school in three different locations with a VPN and a T1 connection. I built the documentation to prepare for the migration of a new system. I added extensions, modified voicemail, and routed main calls while managing the IP Phones on the network.

Blackboard. ⮝

I manage the communication systems for the school district with Blackboard. I handle the updates and automatization with the SIS system, so all students, staff, and parents benefit from robocalls, automated text messages, and emails with news from the school. We managed an automatization system so that onboarding will add all the information required for the people, whether they be students, staff, or parents. These account management protocols expanded to create scripts that interact with Active Directory and Open Directory for other services within other organizations.

NEC Systems. ⮝

I manage all phone and voicemail systems for the organizations I work for. At the Holbrook school district, I was responsible for programming the NEC server and the IP Phones. I deployed the units and created the scripting to deploy new users with extensions. I made the repository for all the documentation, like the floor plans with the locations of each handset and the internal website to share extension numbers.

Toshiba Systems. ⮝

I assist with the configuration of the Toshiba system and extensions by wiring patch panels, managing the central console, and maintaining the voice mail system.

Designs of the IVR system for the Call Center ⮝

Training, Reporting, and automatization for the DPPC IVR Call Center. ⮝

DPPC had a project to build a Call Center using Ring Central. This project had a hard stop during the pandemic. I took over this project with the assistance of the systems specialist and created the workflow of the system.

We also made the diagrams on the design of the Interactive Voice Response (IVR) system.

After setting up the base frame with Ring Central and plan the going live date, we set up the workstations with headsets, deploy the call center system and did the training for 15 staff members.

With the Quality Assurance Department, we create the report system and automize the process to bring the measurements of Call Center and build the report to the state.